Track your order

Where is my tracking number?

You will receive a tracking link by email as soon as your order ships. Orders are processed within 1-3 business days, so the shipping confirmation does not arrive immediately after you place your order.

If you cannot find the email, please check your spam or promotions folder first.

How to track

1. Open the shipping confirmation email we sent you.
2. Click the tracking link in that email.
3. The carrier's website will show the current status of your parcel.

Tracking has not updated

It can take a few days after dispatch before the first scan appears, and there can be quiet periods while a parcel is in transit or clearing customs. If tracking has not updated for 10 or more business days, email us at info@sophiemarietoronto.com with your order number. We will work with the carrier to review the shipment and help find a solution.

Delivery times

Processing takes 1-3 business days and transit takes 7-14 business days, for a total estimated delivery time of 8-17 business days. Delivery times are estimates and may be affected by carrier delays, customs processing, weather, or holidays. See our Shipping Policy for full details.

Customs

Orders are shipped to Canada from outside the country. The Canada Border Services Agency may charge import duties, GST/HST, or handling fees, which are collected on delivery and are not included in the product price or shipping cost.

Need help?

Email info@sophiemarietoronto.com or use our contact page, with your order number at hand. Customer service is available Monday to Friday, 9:00 AM - 6:00 PM ET, and we aim to respond within 1 business day.