Shipping Policy
Where we ship
We currently ship to the following countries only:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
Orders to countries outside this list cannot be fulfilled and may be cancelled and refunded.
Free shipping
All orders ship free, with no minimum order value. Tracking is included on all orders.
Processing time
Orders are processed within 1-3 business days, Monday to Friday, after payment is received. Orders placed before 2:00 PM PT on a business day enter same-day processing. Orders placed after the cutoff, on weekends, or on public holidays are processed the next business day.
Transit time
Estimated transit time after dispatch is 7-14 business days, Monday to Friday, to all destinations we serve.
Total delivery time
Total estimated delivery time is 8-17 business days, including processing and transit. Delivery times are estimates and may be affected by carrier delays, customs processing, weather, holidays, or other external events.
Track your order
You will receive a tracking link by email when your order ships. You can also use our Track Your Order page with your order number.
Customs, duties, and import taxes
The recipient may be responsible for import duties, taxes, or local customs fees depending on the destination country. These charges are determined by local authorities and are not included in the product price or shipping cost.
Wrong address
You are responsible for providing an accurate shipping address at checkout. If you notice an error, contact us within 24 hours of placing your order. Once an order has shipped, we may not be able to change the delivery address.
Lost or delayed shipments
If tracking has not updated for 10 or more business days, contact us at info@sophiemarietoronto.com. We will work with the carrier to review the shipment and help find a solution.
Damaged packages
If your package arrives damaged, please take photos of the packaging and the item, then contact us as soon as possible. We will review the issue and provide the next steps.
Questions?
Visit our Contact Page or email info@sophiemarietoronto.com. Customer service is available Monday to Friday, 9:00 AM - 6:00 PM PT. We aim to respond within 1 business day.
Operating entity
Skiepa LLC
15442 Ventura Blvd Ste 201 #1988
Sherman Oaks, CA 91403
United States
EIN: 38-4375713
Delaware LLC
Email: info@sophiemarietoronto.com