Shipping Policy

Shipping Policy – Sophie & Marie Toronto

At Sophie & Marie Toronto, we are dedicated to providing a smooth, reliable, and transparent shipping experience for all our customers. This policy outlines our delivery times, methods, and support process.

Delivery Time

We aim to process and ship your order within 24–48 hours of confirmation.
Once shipped, orders typically arrive within 5–14 business days, depending on your location.

Please note that delivery times may vary due to:

  • Customs clearance

  • Carrier delays

  • Weather conditions

  • Seasonal demand

Free Shipping – Always

We proudly offer FREE shipping on all orders — no minimum spend, no hidden fees.
Whether you’re ordering within Canada or internationally, shipping is always free.

Shipping Method

All orders are shipped directly from our trusted global supplier network. This allows us to:

  • Deliver products efficiently

  • Maintain competitive prices

  • Ensure strict quality control before dispatch

Order Processing & Tracking

  • After placing your order, you will receive an order confirmation email.

  • Within 24–48 hours, your order will be processed and you will receive a shipping confirmation with your tracking number.

  • You can track your package at any time using the link provided in the email.

Order Tracking

All orders include a tracking number, allowing you to monitor your shipment from dispatch to final delivery.
Tracking becomes active once the courier scans the shipping label.

Customer Support

Have questions about your order? We’re here to help.

📩 Email: info@sophieandmarietoronto.com
Our support team typically responds within 1–2 business days.

Shipping Delays & Exceptions

While we aim to meet all expected delivery times, Sophie & Marie Toronto is not liable for delays caused by:

  • Customs inspections or import restrictions

  • Force majeure events (natural disasters, strikes, etc.)

  • Incorrect or incomplete delivery information submitted at checkout

We appreciate your patience and understanding in these rare situations.

Summary

At Sophie & Marie Toronto, your satisfaction is our priority.
We are committed to offering fast, reliable, and always free shipping on every order.
If you have any concerns or need assistance, our team is ready to support you.

For all inquiries, please contact:
📩 info@sophieandmarietoronto.com