Shipping policy
Where we ship
We currently ship to the following countries only:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
Orders to countries outside the list above cannot be fulfilled and will be cancelled and refunded.
Free shipping
All orders ship free, with no minimum order value. No surcharges at checkout.
Processing time (handling)
Orders are processed within 1–3 business days after payment is received. Orders placed before 14:00 PST (Los Angeles time) on a business day enter same-day processing. Orders placed after the cutoff, on weekends or on US public holidays are processed the next business day.
Delivery times (transit)
Estimated transit time after dispatch: 7–14 business days to all destinations. Total order-to-delivery: 8–17 business days. Delivery times are estimates; carrier delays, customs or external events can affect them. Tracking is included on all orders.
Track your order
You'll receive a tracking link by email when your order ships. You can also use our Track Your Order page.
Customs, duties and import taxes
The recipient may be responsible for import duties, taxes and local customs fees. These are determined by your country and are not included in the product price or shipping cost.
Lost or delayed shipments
If tracking hasn't updated for 10+ business days, email info@sophiemarietoronto.com or call +1 302-219-2785.
Wrong address
You are responsible for providing an accurate shipping address. Packages returned as undeliverable will be refunded minus the original shipping cost.
Questions?
Visit our Contact Page or email info@sophiemarietoronto.com / phone +1 302-219-2785. Customer service: Monday–Friday, 09:00–18:00 PST. We aim to respond within 24 hours.
Operating entity
Skiepa LLC
15442 Ventura Blvd Ste 201 #1988
Sherman Oaks, CA 91403, United States
EIN: 38-4375713
Delaware LLC
Email: info@sophiemarietoronto.com
Phone: +1 302-219-2785