About Us

Sizing online is broken

We kept running into the same thing when buying clothes online: a piece looked good in the photo, arrived in a size that matched nothing we owned, and the shop went quiet the moment we asked for help. Sizing is where most of it goes wrong, especially with clothing made overseas, where a “medium” is rarely the medium you are used to.

Three things we stand behind

We are not going to tell you we are the cheapest, or that everything we sell is luxury. What we do stand behind:

• Free shippingAcross Canada, tracking included, no minimum order.
• 30 days to returnFrom the day your order arrives.
• A real replyWithin one business day, Monday to Friday.

A small team, not a big chain

Sophie & Marie Toronto is run from Haarlem in the Netherlands, and we ship to customers across Canada. Because we are small, the person who answers your email is the same person who can actually do something about your order.

If something arrives damaged, incorrect, or not as described, email us a photo and we will sort it out — a replacement, a refund, or a prepaid return label.

Where your parcel comes from

One thing we would rather say up front than have you find out at the door: our orders ship from outside Canada. That is why delivery takes 7 to 14 business days after processing, and why the Canada Border Services Agency can charge import duties or GST/HST on arrival.

Who you are buying from

We reply within one business day

Email info@sophiemarietoronto.com or call +1 289-217-3344, Monday to Friday, 9:00 AM – 6:00 PM ET. You can also use our contact page.

Thanks for giving a small shop a chance.