Privacy Policy

Privacy Policy – Sophie & Marie Toronto

Sophie & Marie Toronto respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website and services. By shopping with us, you agree to the practices outlined in this policy.

1. Collection of Personal Data

To provide you with the best possible shopping experience, we may collect the following types of personal data:

  • Full name

  • Email address

  • Shipping and billing address

  • Payment details (processed securely through trusted providers)

  • Order history

  • Contact preferences

  • IP address and browser information (for security and analytics)

2. Use of Personal Data

We use your data to:

  • Process and ship your orders

  • Manage payments and prevent fraud

  • Communicate with you regarding orders or support requests

  • Improve our website, products, and customer service

  • Send promotional emails and updates (only with your consent)

3. Sharing of Personal Data

We do not sell or rent your personal data. We only share it when necessary:

  • With trusted third-party providers for payment processing and shipping

  • When legally required (e.g., a court order or tax obligation)

  • To protect the rights, safety, or property of Sophie & Marie Toronto and our customers

4. Data Security

We take your privacy seriously and have implemented strong security measures to protect your data:

  • Encrypted transactions using SSL/TLS

  • Secure third-party payment gateways

  • Access to personal data restricted to authorized staff only

5. Data Retention

We retain your personal data only as long as necessary for:

  • Fulfilling your orders and support requests

  • Legal, tax, or accounting requirements

  • Analytics and business improvement (anonymized when possible)

6. Your Rights

As a customer, you have the following rights regarding your data:

  • Right of Access – Request a copy of the data we hold

  • Right to Rectification – Correct inaccurate or incomplete information

  • Right to Erasure – Request deletion of your data unless we must retain it for legal reasons

  • Right to Withdraw Consent – Opt out of marketing communications at any time

To exercise these rights, please contact us at:
info@sophieandmarietoronto.com

7. Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences

  • Improve site speed and functionality

  • Analyze traffic and enhance user experience

You may adjust your browser settings to block or delete cookies, though this may affect website performance.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The most current version will always be available on our website with an updated revision date.

9. Contact Us

For questions, concerns, or requests regarding your personal data or this policy, please contact:

Sophie & Marie Toronto
Email: info@sophieandmarietoronto.com

We are committed to handling your information with care, transparency, and integrity — your trust means everything to us.