FAQ
Shipping
Where do you ship?
We ship to Canada only, to all provinces and territories. Orders with a shipping address outside Canada cannot be fulfilled and may be cancelled and refunded.
Do you offer free shipping?
Yes. All orders ship free, with no minimum order value. Tracking is included on every order.
How long does delivery take?
Orders are processed within 1-3 business days. Estimated transit time after dispatch is 7-14 business days. Total estimated delivery time is 8-17 business days.
Where do you ship from?
Our products are shipped to Canada from outside the country. The Canada Border Services Agency may charge import duties, GST/HST, or customs handling fees on delivery. These charges are set by the Canadian authorities and are not included in the product price or shipping cost.
How can I track my order?
You will receive a tracking link by email as soon as your order ships. See our Track your order page for details.
Returns and exchanges
What is your return policy?
You can return eligible defective and non-defective items within 30 days of delivery. Email info@sophiemarietoronto.com with your order number and we will send you the return address and instructions.
Who pays for return shipping?
Return shipping costs are the customer's responsibility, unless the item is defective, damaged, or we shipped the wrong item. We do not include prepaid return labels for standard returns. There is no restocking fee.
What cannot be returned?
- Underwear and swimwear, for hygiene reasons
- Items that have been worn, washed, altered, or damaged after delivery
- Items marked "final sale" at the time of purchase
Can I exchange an item?
Yes, for eligible unworn items in original condition within 30 days of delivery, subject to availability. Contact us with your order number and the item or size you would like instead.
When do I get my refund?
Refunds are issued to the original payment method within 5-7 business days after we receive and inspect the returned item. Your bank or card issuer may take additional time to post it to your account.
My item arrived damaged or incorrect. What now?
Contact us as soon as possible with your order number and clear photos of the issue. We will provide a replacement, refund, prepaid return label, or another appropriate solution at no extra cost to you.
Sizing
Which size should I choose?
Every product page includes a size chart in centimetres, with the Canadian size next to it. If you are between two sizes, we recommend choosing the larger size.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay, where available. The methods shown at checkout are the ones you can use.
In which currency am I charged?
Prices are displayed and charged in Canadian Dollars (CAD), unless another presentment currency is shown during checkout.
Is my payment secure?
Payments are processed through Shopify Payments and supported payment providers over a secure, encrypted connection. Your full card number is never stored on our servers.
Contact
How can I reach you?
Email info@sophiemarietoronto.com or use our contact page. Customer service is available Monday to Friday, 9:00 AM - 6:00 PM ET. We aim to respond within 1 business day.
Who operates this store?
Sophie & Marie Toronto
Operated by Skiepa
Professor Kouwerstraat 39
2035 CB Haarlem
Netherlands
Chamber of Commerce (KvK): 86814613
VAT: NL004312842B15