Billing Terms & Conditions

These Billing Terms & Conditions explain how payments, pricing, and charges work when you shop at Sophie & Marie. By placing an order, you agree to the terms below. They apply alongside our Terms of Service, Refund Policy, Shipping Policy, and Privacy Policy.

Who you are buying from

Sophie & Marie is an online womenswear store operated by Skiepa, a company registered in the Netherlands (Haarlem, Chamber of Commerce no. 86814613). We sell to and support customers across Canada. We are an online-only store and do not operate physical shops.

Prices and currency

All prices are shown in Canadian dollars (CAD) unless stated otherwise. We may update prices or run promotions at any time, but changes never affect orders that have already been placed. Because some orders ship from international warehouses, occasional import duties or fees may apply on delivery; where this is a possibility we note it at checkout.

How and when you are charged

Payment is collected in full at the time you place your order, not when it ships. Your payment is processed securely by our payment provider, and we never see or store your full card details. By completing checkout you authorise us to charge the total order amount, including any shipping shown, to your chosen payment method.

What appears on your statement

To help you recognise your purchase, the charge on your bank or card statement will appear under our store name (Sophie & Marie) or our company name, Skiepa. If you see a charge you do not recognise, please check this name first and then contact us — see “Questions about a charge” below.

Order confirmation

After a successful payment you will receive an order confirmation by email. If it does not arrive within a few hours, please check your spam folder and then contact us so we can confirm your order went through.

Shipping and delivery times

We work with manufacturing and fulfilment partners overseas, so most items ship from international warehouses. Typical delivery to Canada is 7–15 business days after processing, though this can vary by product and destination. The estimated timeframe is shown before you order, and we send tracking so you can follow your parcel. Please allow the full estimated window before assuming an order is lost.

Cancellations and changes

If you need to change or cancel an order, contact us as soon as possible. We can usually help if the order has not yet been processed for shipping. Once an order has shipped it cannot be cancelled, but our Refund Policy still applies.

Returns and refunds

Approved refunds are issued to your original payment method. What can be returned, along with timeframes and conditions, is set out in our Refund Policy. Once a return is approved the refund is processed promptly; how long it then takes to appear on your statement depends on your bank or card issuer.

Declined payments and fraud prevention

Orders may be declined or held for review if a payment cannot be authorised or if our checks flag a possible security risk. This protects both you and us against unauthorised use of payment cards. We may contact you to verify details before processing an order.

Questions about a charge

If you have any question about a charge, or believe there is an error, please contact us first at support@sophiemarietoronto.com. We aim to reply within 1–2 business days and will work quickly to resolve any genuine billing issue — this is almost always faster than opening a dispute with your bank, and it lets us correct any mistake directly while keeping your order on track.

Contact

Sophie & Marie (operated by Skiepa)
Email: support@sophiemarietoronto.com
Company registration: Netherlands, Chamber of Commerce (KvK) no. 86814613

Last updated: June 2026.