Terms And Conditions
General Terms and Conditions – Sophie & Marie Toronto
Article 1 – Definitions
The following definitions apply to these General Terms and Conditions:
Withdrawal Period:
The period during which the consumer may exercise their right to cancel the contract.
Consumer:
An individual who is not acting within the scope of their business or profession, and who enters into a distance contract with a business.
Continuous Contract:
A distance contract for a series of products or services where obligations are carried out over time.
Right of Withdrawal:
The option for the consumer to cancel a distance contract within the withdrawal period.
Business:
An individual or legal entity offering products or services at a distance to consumers.
Distance Contract:
A contract concluded between a business and a consumer via distance communication technology.
CESOP:
Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.
Article 2 – Business Identity
Company Name: Sophie & Marie Toronto
Business Registration Number: [Add if applicable]
GST/HST Number: [Add if applicable]
Customer Service Email: info@sophieandmarietoronto.com
Business Address: Toronto, Ontario, Canada
Article 3 – Scope of Application
These General Terms and Conditions apply to all offers made by Sophie & Marie Toronto and to any distance contract concluded with the consumer. These terms will be made available before an agreement is finalized, either electronically or otherwise.
Article 4 – Offers
All offers are non-binding. Sophie & Marie Toronto reserves the right to modify or withdraw offers at any time. All prices will be clearly stated, including applicable shipping costs, taxes, customs duties, or courier charges when applicable.
Article 5 – Agreement
An agreement is established once the consumer accepts an offer and meets all stated conditions. The acceptance will be confirmed via email without undue delay.
Article 6 – Right of Withdrawal
Consumers have the right to cancel their purchase within 14 days after receiving the product, without providing any reason.
Return shipping costs are the responsibility of the consumer.
Article 7 – Costs in Case of Withdrawal
Refunds will be processed within 14 days of cancellation, provided the returned items are unused, undamaged, and in their original packaging.
Article 8 – Customs and VAT
Customers are responsible for all customs formalities in their country of residence, including duties, taxes, and clearance fees.
Sophie & Marie Toronto is not considered the official importer for goods shipped outside Canada. Customers are advised to review their country’s import rules before ordering.
All additional administrative or customs fees are the sole responsibility of the customer.
Article 9 – Compliance with CESOP
As of 2024, payment service providers may be required to submit transaction data to CESOP under EU law. Sophie & Marie Toronto adheres to these rules, and relevant payment data may be processed accordingly for international compliance.
Article 10 – Compliance and Warranty
Sophie & Marie Toronto guarantees that all products comply with the agreed specifications and applicable legal standards.
Defect claims must be submitted in writing within 14 days of receipt.
Returned products must be in original packaging and in unused condition.
Article 11 – Delivery
Orders are generally delivered within 30 days, unless otherwise stated.
If delays are expected, customers will be notified within 14 days of placing the order.
The customer is considered the importer and is legally responsible for complying with all customs and import procedures when receiving products outside of Canada.
Delays or issues related to customs do not justify cancellation or refund.
Article 12 – Complaint Resolution
Complaints must be submitted in writing within 7 days after the issue is identified.
Sophie & Marie Toronto will respond within 14 days. If more time is needed, an estimated response timeline will be provided.
Article 13 – Disputes
These Terms and Conditions are governed by the laws of Canada, specifically the Province of Ontario.
Disputes will first be addressed through mutual consultation.
If not resolved, disputes will be submitted to the competent court in Toronto, Ontario, Canada.