Terms And Conditions
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Withdrawal Period: the period during which the consumer may exercise their right to return a product.
Consumer: any individual who purchases products for personal, non-commercial use through a distance contract with the Entrepreneur.
Day: calendar day.
Continuous Transaction: a distance contract covering a series of products and/or services delivered or billed over time.
Durable Medium: any tool enabling the consumer or entrepreneur to store personally addressed information for future reference in unaltered form.
Right of Withdrawal: the consumer's right to cancel a distance contract within the applicable withdrawal period.
Entrepreneur: SKIEPA LLC, a limited liability company registered in the State of Delaware, USA, offering products to consumers remotely.
Distance Contract: a contract concluded exclusively through one or more means of distance communication, without the consumer and entrepreneur being physically present together.
Distance Communication Technology: any means allowing a contract to be concluded without simultaneous physical presence of both parties.
General Terms and Conditions: these terms as set out in this document.
Article 2 – Identity of the Entrepreneur
Business Name: SKIEPA LLC
Legal Structure: Limited Liability Company (LLC)
Registered Address: 501 Silverside Rd, Suite 105, Wilmington, New Castle, Delaware 19809, USA
Registered Agent: BusinessRocket, Inc.
Email: info@sophiemarietoronto.com
Registration Number: Delaware File No. 10391190
EIN: Available upon request
Article 3 – Applicability
These General Terms and Conditions apply to all offers made by SKIEPA LLC and to all distance contracts and orders concluded between SKIEPA LLC and the consumer.
Prior to concluding a distance contract, the consumer will be provided access to these Terms and Conditions. If this is not reasonably practicable, the consumer will be notified that the Terms are available electronically and will be provided free of charge upon request.
If any provision of these Terms is found to be void or unenforceable, the remaining provisions will continue in full force. The void provision will be replaced by mutual agreement with a provision that most closely reflects the original intent.
By placing an order on our website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, including our policies on shipping, delivery, returns, and refunds.
Nothing in these Terms limits or excludes any rights you may have under applicable Canadian federal or provincial consumer protection legislation, including but not limited to the federal Competition Act, the Canada Consumer Product Safety Act, or applicable provincial consumer protection statutes. Your statutory rights remain unaffected.
Article 4 – The Offer
Offers with limited duration or subject to special conditions will be clearly indicated as such.
All offers are non-binding. SKIEPA LLC reserves the right to modify or withdraw any offer at any time.
Each offer will include a clear and accurate description of the products and/or services. Where product images are used, they will be a true representation of the items offered; however, minor color variations may occur due to screen display differences.
Each offer will clearly state:
The price, excluding applicable taxes and import duties.
Any applicable shipping costs.
How the contract will be concluded.
Whether the right of withdrawal applies.
Accepted payment methods, delivery procedures, and contract execution.
The deadline for accepting the offer, where applicable.
Any terms specific to continuous transactions, where applicable.
Article 5 – The Contract
A contract is formed when the consumer accepts the offer and fulfills the applicable conditions. Where acceptance is confirmed electronically, the consumer may dissolve the contract until such confirmation has been received.
Article 6 – Right of Withdrawal
Consumers may return non-sale products within 30 days of receiving the item, without providing a reason. The product must be returned in its original condition and original packaging.
All Final Sale items (discounted by 40% or more) are not eligible for return, refund, or exchange under any circumstances. This exclusion will be clearly disclosed at the time of sale.
Notwithstanding the above, consumers in certain Canadian provinces may have additional statutory rights under applicable consumer protection legislation. These rights are not limited or excluded by this policy.
Article 7 – Costs in Case of Withdrawal
When a consumer exercises their right of withdrawal, the consumer bears the direct cost of returning the product to our overseas fulfillment center in China, unless otherwise required by applicable Canadian law.
SKIEPA LLC will refund all amounts received, including original shipping costs, within 14 days of receiving the returned product or proof of shipment, whichever is earlier.
Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to:
Products that cannot be returned for hygiene reasons, including but not limited to earrings and intimate apparel, where the seal has been broken after delivery.
Products purchased during Final Sale promotions (40% discount or higher), as clearly indicated at time of purchase.
Article 9 – Pricing
Prices stated in the offer will not be increased during the validity period, except where required by law (e.g., changes in applicable tax rates).
All prices are listed in Canadian Dollars (CAD) unless otherwise stated. Applicable taxes will be calculated and displayed at checkout based on the delivery address.
Article 10 – Compliance and Warranty
SKIEPA LLC warrants that all products sold through this website meet the requirements of the applicable contract and conform to reasonable standards of fitness, quality, and reliability.
In the event that a product does not conform to these standards, Canadian consumers may be entitled to remedies under applicable provincial consumer protection legislation, which may include repair, replacement, or refund.
Article 11 – Delivery and Execution
SKIEPA LLC will process and fulfill all orders with due care.
Orders are shipped directly from our overseas fulfillment centers. We aim to deliver within 5–14 business days. Due to international logistics, customs processing, or unforeseen circumstances, delivery may take up to a maximum of 30 business days. Delays within this timeframe do not constitute non-delivery and are not grounds for chargebacks or refund requests unless the 30-business-day maximum is exceeded.
Tracking information will be provided for all orders.
If delivery is delayed beyond the stated maximum period, the consumer will be notified as soon as possible and will have the right to cancel the order and receive a full refund.
Article 12 – Payment
Payment is due at the time of purchase unless otherwise agreed. All transactions are subject to these Terms and Conditions. SKIEPA LLC reserves the right to correct any inaccuracies in pricing, product descriptions, or availability without prior notice. In the event of a pricing error, consumers will be notified and given the option to confirm or cancel their order.
Article 13 – Customs Duties and Taxes
As orders are shipped internationally from China, they may be subject to customs duties, import taxes, or brokerage fees upon entry into Canada. These charges are the sole responsibility of the consumer and are not included in the product price or shipping costs quoted at checkout.
SKIEPA LLC does not reimburse customs duties or import taxes. The imposition of such charges does not constitute grounds for a chargeback, refund, or dispute.
Consumers are encouraged to review the Canada Border Services Agency (CBSA) guidelines regarding import duties before placing an order.
Article 14 – Shipping and Returns Location
SKIEPA LLC partners with third-party logistics providers (3PL) located in China. All orders are shipped from these overseas fulfillment centers.
By placing an order, you acknowledge and accept that:
Your order will be shipped from China.
In the event of a return, the product must be shipped back to our fulfillment center in China.
Return shipping costs are the responsibility of the consumer, unless the product is defective or the return is required under applicable Canadian consumer protection law.
The applicable return address and instructions will be provided upon approval of a return request. For questions, contact us at info@sophiemarietoronto.com.
Article 15 – Complaints
All complaints must be submitted in writing or by email to info@sophiemarietoronto.com.
SKIEPA LLC will acknowledge receipt of a complaint within 5 business days and will aim to resolve the matter within 14 business days.
If a complaint is not resolved to your satisfaction, you may have the right to seek recourse through applicable provincial consumer protection authorities or dispute resolution bodies in your province of residence.
Article 16 – Applicable Law and Jurisdiction
SKIEPA LLC is a limited liability company formed under the laws of the State of Delaware, United States of America.
These Terms and Conditions are governed by the laws of the State of Delaware, without regard to its conflict of law provisions.
However, where you reside in Canada, nothing in these Terms limits or overrides any rights you are entitled to under applicable Canadian federal law or the consumer protection legislation of your province or territory of residence, including but not limited to:
Ontario Consumer Protection Act, 2002
British Columbia Business Practices and Consumer Protection Act
Alberta Consumer Protection Act
Any other applicable provincial or territorial statute
In the event of a dispute, SKIEPA LLC encourages resolution through direct communication. Where a dispute cannot be resolved informally, it may be subject to binding arbitration or resolved through the courts of the State of Delaware, except where mandatory local law requires otherwise.
Article 17 – Amendments to These Terms
SKIEPA LLC may amend these Terms and Conditions at any time. Material changes will be communicated to consumers at least 30 days prior to taking effect. Continued use of the website after the effective date constitutes acceptance of the updated Terms.
Article 18 – Legal Disclaimer
Our return and exchange policy is subject to change without prior notice. SKIEPA LLC reserves the right to make final decisions regarding the eligibility of return or exchange requests, within the limits of applicable law.
Nothing in this policy is intended to limit or exclude any statutory rights you hold under applicable Canadian consumer protection legislation. Your statutory rights remain fully intact and unaffected by these Terms.
For any questions or concerns, please contact us at: info@sophiemarietoronto.com