Return Policy
Return Policy – Sophie & Marie Toronto
At Sophie & Marie Toronto, customer satisfaction is our priority. While we hope you love every piece you order, we understand that returns may occasionally be needed. Please review our return policy carefully before making a purchase.
100% Money-Back Guarantee on New Products
We offer a full refund on all non-sale items that are returned in original, unused condition.
This policy does not apply to discounted or promotional items.
Final Sale Items – No Returns or Exchanges
All sale items are final sale. This means:
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No returns
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No refunds
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No size exchanges
Please double-check sizing and product details before purchasing discounted items.
Return Shipping Costs
Customers are responsible for the cost of return shipping.
We do not reimburse return shipping fees or provide return labels.
Return Period
You have 30 days from the date of delivery to initiate a return.
Returns requested after this period will not be accepted.
Defective or Damaged Items
We stand behind the quality of our products.
If your item arrives with a manufacturing defect or is damaged during shipping, you are eligible for a full refund or exchange.
How to Initiate a Return
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Email our team at info@sophieandmarietoronto.com with your order number and reason for return.
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Once approved, you will receive return instructions.
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Include the completed return form inside your package. Returns without this form cannot be processed.
Important Notes
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Returned items must be unworn, unwashed, and in original condition and packaging.
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Returns must be tracked; we are not responsible for lost return shipments.
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Items returned without prior approval or outside the 30-day period will not be accepted or refunded.
Summary
At Sophie & Marie Toronto, we want you to shop with confidence.
Our return policy is designed to be clear, fair, and transparent.
For any questions or support, please contact us:
📩 info@sophieandmarietoronto.com
We’re here to help!